Apollo Hospitals Earns Three HIMSS Stage 6 Digital Maturity Validations

Apollo Hospitals, headquartered in Chennai, has achieved Level 6 accreditations for three HIMSS Digital Maturity Models – the Digital Imaging Adoption Model, the Ambulatory Electronic Medical Record Adoption Model and the infrastructure adoption.

DIAM assesses the secure delivery of medical imaging and its associated processes, O-EMRAM measures the maturity of EMR technology in ambulatory care facilities, while INFRAM measures the maturity of IT infrastructure in five areas: mobility , security, collaboration, transport and data center.


Apollo Hospitals, which operates more than 70 private hospitals with more than 12,000 beds across Asia, recognizes the “serious” shortage of healthcare delivery infrastructure around the world. Chief Executive Dr Sangita Reddy said the only way to meet this need is to deploy “efficient technology” for healthcare delivery.

“We strongly [believe] that the effective deployment of technology in health care delivery is a force multiplier to build our capacity,” she said.

The organization claims to have made significant progress in deploying cognitive algorithms in its protocol and care pathways; augmented reality and virtual reality in its patient communication and clinical development; and coupling medical technology with informatics to achieve better clinical outcomes.

During its DIAM validation, Apollo Hospitals was praised for its use of biomarkers, molecular imaging and mapping software. He also demonstrated finesse in the use of charts and dashboards to understand and manipulate data.

Meanwhile, the group’s patient portal proved to be “one of the best examples of patient communication” during its O-EMRAM validation. Its patient app offers multiple features, including payment options, appointment scheduling, health monitoring, and device integration capability.

In addition, its PRISMA 247 hospital information system was found to be intuitive and easy to use. Evaluators found that the organization has good examples of device integrations for vital signs monitoring.

Apollo Hospitals has also reported no unplanned downtime in the past five years; HIMSS noted that this demonstrates the effort they have put into IT security.

Commenting on the group’s INFRAM success, Philip Bradley, Digital Health Strategist at HIMSS, said, “Apollo Hospitals’ goal of ‘Making Digital Our DNA’ is evident with their Stage 6 success on INFRAM. This achievement places Apollo among an elite group of organizations globally to achieve this level of infrastructure maturity. The benefit of building a standardized and highly converged infrastructure in such a large organization provides measurable efficiencies in IT security, maintenance, standard service delivery and many more. An unexpected benefit was their ability to quickly and seamlessly transition to virtual care early in the pandemic.

“In the future, this infrastructure will provide Apollo [with] the ability to collect data from wearable devices for patients, turning the large amount of data into information for the clinical team. As Apollo continues to progress toward INFRAM Stage 7, it will enhance these capabilities by leveraging the “cloud concept” across its multiple data centers. »


Apollo Hospitals has now become the second healthcare provider in the world to achieve DIAM Stage 6, after Nicklaus Children’s Hospital in Florida, USA. It is also the third organization in the region to achieve INFRAM Stage 6 accreditation, after Tu Ora Compass Health in New Zealand and Samsung Medical Center in South Korea.

In March, Apollo Hospitals launched a mixed reality program called ProHealthDeepX, which uses Microsoft HoloLens 2 to show how a patient’s cardiovascular disease risk factors affect their heart.

This came after the launch of its AI-powered engine cardiovascular disease risk tool last year. Trained using data from over 400,000 Indian patients, the AI ​​tool renders a patient’s risk score, taking into account their various lifestyle attributes and vital signs.


“Apollo has continued to be committed and consistent in improving its digital health capabilities to ensure it can harness the full potential of digital technology to continue to optimize patient outcomes. Having already achieved Stage 6 in O-EMRAM and INFRAM, Apollo has now become the first in the APAC region and the second in the world to achieve DIAM Stage 6, which is truly an incredible achievement and a testament to the “Apollo’s commitment. A big congratulations to Arvind and his team for this important step and for setting an example for others around the world. We are really excited to see what comes next.” Simon Lin, HIMSS vice president and executive director for Asia-Pacific, said.

Committed to having “flawless” quality of healthcare delivery, Apollo Hospitals said it passed the HIMSS Digital Maturity Assessments as it provided them with a framework to ensure its digital backbone is top-notch and guided by global best practices.

Dr. Reddy, however, pointed out that “it is not just about the maturity of the digital backbone, but also about the effective adoption model of the solutions, demonstrating that an organization can be managed and supported effectively by a consumption coherent and well-coordinated digital solutions”.

“We strive to ensure that we can provide personalized care to each individual, guided by technology that ensures we are operationally efficient, strongly focused on quality of service and uncompromising in achieving the highest standards. clinical outcomes associated with the brand of Apollo’s Tender and Loving Care,” she added.

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