Boomi AtomSphere Platform Simplifies Peoplecare IT Operations

Australian health insurer Peoplecare has implemented Boomi’s AtomSphere platform to provide member experiences and personalized health insurance with connected and accessible data.

Last year, Take care of people simplified its complex IT architecture to better meet the needs of its 33,000 members.

Peoplecare selected Boomi’s cloud-native integration platform as a service (iPaaS) to integrate critical business systems and a myriad of legacy and cloud applications across the enterprise.

Peoplecare Business Solutions Manager Joanne Williams said the insurer chose Boomi because of its ability to break down silos of data with a simple drag-and-drop user interface that visualizes process flows.
Given the company’s limited IT reach, Peoplecare wanted a solution that would support citizen integrators within the organization and sought an implementation partner.

“We chose Boomi to help implement new digital self-services, while strengthening our existing contact center for those who still want to speak to a person. Boomi has helped us unlock our blind spots, allowing us to provide more personalized and proactive communications to our members regarding their policies,” Williams said.

With all critical data accessible through a unified platform, Peoplecare can now make more member data visible and available on its mobile member app and to its 140 contact center agents.

The benefits also extend to governance and compliance with the solution helping Peoplecare maintain compliance with the Australian Prudential Regulation Authority (APRA) CPS 234 standard.

Boomi introduced Peoplecare to a trusted IT service provider Atturra to support the implementation of the Boomi AtomSphere platform and set standards for its integration practice.

“Peoplecare needed a culture-aligned solution and partner duo,” said Attura’s executive general manager of data and integration. Jason Frost.

“With our experience serving FSI clients across Australia and our hand-in-hand relationship with Boomi, we were a perfect fit, providing a Solutions Architect to work in-house who integrated seamlessly into the Peoplecare team to initial deployment.”

“With many private health options on the market, health insurers need to find a way to stand out from the competition. By removing bottlenecks in the complex operations of mutuals and company-managed health funds, Peoplecare can now make more member data easily accessible, provide more personalized service and ensure that the moments of a member’s health journey are important,” commented the Managing Director of Boomi Australia and New Zealand Nathan Gower.

Peoplecare, a non-profit organization (NFP) owned by its members since 1952, provides private health insurance services to Australians. Originally John Lysaght Australia’s health fund, the company later expanded into health insurance as an open-end fund in 2006.


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