Impact of MercyOne’s ‘Computer Security Incident’ Continues

DES MOINES, Iowa (WHO) – MercyOne Central Iowa is still experiencing issues 10 days after announcing that a computer security incident affected some of its facilities.

Some systems have been taken offline by CommonSpirit Health due to issues. MercyOne is still using CommonSpirit’s systems while preparing to integrate with Trinity Health, its new owner.

Statements from MercyOne Central Iowa last week said electronic health records were among the systems taken offline following the Oct. 3 computer glitches. An update from Wednesday says online scheduling is affected and patients should contact their doctor’s office by phone to schedule an appointment.

“MercyOne Central Iowa continues to provide the highest quality care to patients in our medical centers and clinics. Patients can rest assured that MercyOne is able to meet all healthcare needs with minimal disruption to normal operations. All care locations are open and caring for patients using established procedures,” MercyOne’s latest statement said.

The Associated Press reports that CommonSpirit Health has 140 hospitals in 21 states and did not disclose how many of its sites were affected by the computer security incident.

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